HodorSolutions

Terms of Service

Hodor Solutions LLC — Hodor CRM

DRAFT — pending legal review. This document was prepared as a working draft for review and approval by qualified legal counsel. It is not yet legal advice and should not be treated as final until reviewed. Bracketed [COUNSEL: …] notes flag decisions for your attorney.

Last updated: July 13, 2026 · Version: 1.0 (Draft)

1. Introduction & Acceptance

These Terms of Service ("Terms") are a binding agreement between Hodor Solutions LLC, a limited liability company organized under the laws of the State of Florida, United States ("Hodor," "we," "us"), and the organization or individual that registers for or uses Hodor CRM (the "Service"). By clicking "I agree," creating an account, or using the Service, you accept these Terms on behalf of yourself and any organization you represent, and you confirm you are authorized to do so.

If you do not agree, do not use the Service.

The Service is offered by a United States company and is intended for use by U.S.-based organizations. See our Privacy Policy for how we handle personal data.

2. Electronic Consent (E-SIGN / UETA)

You consent to transact with us electronically. Your acceptance of these Terms by electronic means (including clicking "I agree") has the same legal effect as a handwritten signature under the U.S. federal E-SIGN Act and the Uniform Electronic Transactions Act (UETA). We keep a record of your acceptance, including the version accepted, the date and time, and technical metadata such as IP address.

3. The Service & License

Subject to these Terms, Hodor grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the term of your subscription. All rights not expressly granted are reserved by Hodor.

4. Acceptable Use

You agree not to, and not to permit any user to: (a) use the Service unlawfully or to store or transmit unlawful, infringing, or harmful material; (b) reverse-engineer, decompile, or attempt to derive source code, except to the extent permitted by law; (c) resell, sublicense, or provide the Service to third parties except as expressly permitted; (d) interfere with or disrupt the integrity or performance of the Service; (e) attempt to gain unauthorized access to the Service or its related systems; or (f) use the Service to send unsolicited communications in violation of applicable law (including the TCPA, CAN-SPAM, and state telemarketing/“Do-Not-Call” rules). You are solely responsible for your users’ compliance.

5. Accounts & Security

You are responsible for maintaining the confidentiality of account credentials and for all activity under your account. You must notify us promptly of any unauthorized use. We may require multi-factor authentication and may suspend accounts we reasonably believe to be compromised.

6. Fees, Billing & Taxes

Paid subscriptions are billed in advance on the plan and billing cycle you select. Unless stated otherwise, fees are non-refundable, are exclusive of taxes, and you are responsible for all applicable sales, use, and similar taxes (excluding taxes on our net income). We may change pricing on renewal with prior notice. Overdue amounts may accrue interest at the lower of 1.5%/month or the maximum permitted by law. [COUNSEL: confirm interest rate and any state-specific limits.]

7. Auto-Renewal & Cancellation

Subscriptions automatically renew for successive periods equal to the prior term unless you cancel before the end of the then-current term. You may cancel from your account settings or by contacting us. Where required by law (e.g., California’s Automatic Renewal Law and similar state statutes), we will provide renewal reminders and an accessible cancellation method. [COUNSEL: confirm auto-renewal disclosure/consent flow for applicable states.]

8. Term, Termination & Suspension

These Terms apply for as long as you use the Service. Either party may terminate for material breach not cured within 30 days of notice. We may suspend or limit the Service immediately if your use poses a security risk, violates Section 4, or fails to pay when due. On termination, your license ends and you must stop using the Service.

9. Your Data

As between the parties, you own the data you submit to the Service ("Customer Data"). You grant Hodor a worldwide, non-exclusive license to host, process, and transmit Customer Data solely to provide and support the Service, to prevent or address technical or security issues, and as otherwise permitted in these Terms and the Privacy Policy. You represent that you have all rights and consents necessary to submit Customer Data, including personal data of leads and contacts.

10. Data Export & Deletion

During an active subscription you can export your Customer Data through the Service’s export tools. After termination, we will make Customer Data available for export for 30 days, after which we may delete it in the ordinary course, subject to backups and legal retention requirements. [COUNSEL: confirm post-termination retention window.]

11. Hodor Intellectual Property; Feedback

The Service, including all software, designs, and content (excluding Customer Data), is owned by Hodor and protected by intellectual-property laws. If you provide suggestions or feedback, you grant Hodor a perpetual, irrevocable, royalty-free license to use it without restriction or obligation to you.

12. Confidentiality

Each party may access the other’s confidential information. The receiving party will use it only to perform under these Terms and will protect it with reasonable care. This does not apply to information that is public, independently developed, or rightfully obtained from a third party, or to disclosures required by law.

13. Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, HODOR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. HODOR’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO HODOR FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. [COUNSEL: confirm cap and any carve-outs (e.g., indemnity, IP, confidentiality).]

15. Indemnification

You will defend and indemnify Hodor against third-party claims arising from your Customer Data, your use of the Service in violation of these Terms, or your violation of law. Hodor will defend and indemnify you against third-party claims that the Service, as provided, infringes a U.S. intellectual-property right, subject to customary exclusions and remedies.

16. Governing Law & Venue

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. Subject to Section 17, the state and federal courts located in Hillsborough County, Florida have exclusive jurisdiction, and each party consents to that venue. [COUNSEL: confirm governing-law state and venue — Florida (principal place of business) assumed.]

17. Arbitration & Class-Action Waiver

Please read carefully — this affects how disputes are resolved. Any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Hillsborough County, Florida. Each party waives any right to a jury trial and to participate in a class, collective, or representative action. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court for intellectual-property or confidentiality matters. [COUNSEL: confirm arbitration provider, seat, opt-out mechanics, and enforceability of class waiver.]

18. Export Controls & Sanctions

You represent that you are not located in, and will not use the Service in, any country or by any party subject to U.S. embargoes or sanctions, and that you will comply with all applicable U.S. export-control and sanctions laws.

19. Changes to These Terms

We may update these Terms. For material changes, we will provide notice (for example, by email or an in-app notice) and, where appropriate, require you to re-accept the updated Terms before continuing to use the Service. Your continued use after the effective date of non-material changes constitutes acceptance. The current version and its effective date are always available in the Service.

20. General

These Terms, together with any product schedules and policies incorporated by reference, are the entire agreement between the parties regarding the Service and supersede prior agreements. If any provision is unenforceable, the rest remains in effect. Neither party may assign these Terms without the other’s consent, except to a successor in a merger or sale of assets. Our failure to enforce a provision is not a waiver. Notices to Hodor should be sent to legal@hodorsolutions.com. [COUNSEL: confirm notice address / legal contact mailbox.]

Schedule 1 — Hodor CRM Additional Terms

These additional terms apply to your use of Hodor CRM and supplement the Master Terms above. If they conflict, this Schedule controls for Hodor CRM.

  • Field sales & contact data. Hodor CRM is used to manage leads, contacts, territories, and door-to-door canvassing activity. You are responsible for ensuring you have a lawful basis and any required consents to collect and process the personal information of the leads and prospects you enter, and for honoring their opt-out and do-not-contact requests.
  • Communications compliance. If you use the Service to send SMS, email, or place/track calls, you are solely responsible for compliance with the TCPA, CAN-SPAM, state telemarketing and Do-Not-Call laws, and carrier requirements, including maintaining consent and honoring opt-outs.
  • Location data. Hodor CRM may collect approximate or precise location associated with canvassing and route activity submitted by your users. You are responsible for notifying your users and obtaining any consents required by law or employment agreement.
  • Third-party maps & services. Certain features rely on third-party services (e.g., mapping providers). Your use of those features may be subject to the third party’s terms, and their availability is not guaranteed by Hodor.
  • Not legal or compliance advice. Hodor CRM’s compliance features (such as status flags and reminders) are tools to help you organize your operation and are not legal, regulatory, or compliance advice.