Master Terms of Service

Hodor Solutions LLC

Last updated: July 13, 2026

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1. Introduction & Acceptance

These Master Terms of Service ("Terms") are a binding agreement between Hodor Solutions LLC, a limited liability company organized under the laws of the State of Florida, United States ("Hodor," "we," "us," "our"), and the organization or individual that registers for, accesses, or uses any Hodor product or service (each a "Service"; together with any related applications, APIs, and websites, the "Services"), referred to as "you," "your," or "Customer."

By clicking "I agree," creating an account, or accessing or using the Services, you accept these Terms, the Privacy Policy, any product-specific Schedule applicable to the Service you use, the Acceptable Use Policy in Section 6, and any order form or plan you select (together, the "Agreement"). If you are entering into the Agreement on behalf of an organization, you represent that you are authorized to bind that organization, and "you" refers to that organization.

If you do not agree, do not access or use the Services.

The Services are offered by a United States company and are intended for use by U.S.-based organizations. See Section 27 (International Use) and the Privacy Policy for how we handle location and personal data.

2. Definitions

• "Authorized User" — an individual you permit to access the Services under your account (e.g., an employee, contractor, or agent).
• "Customer Data" — data, content, and information you or your Authorized Users submit to, or generate through, the Services, including personal information about your customers, leads, contacts, vendors, employees, and signers.
• "Documentation" — the usage guides and policies we make generally available for the Services.
• "Order" — the plan, subscription, or order form under which you purchase access to a Service.
• "Schedule" — the product-specific additional terms that apply to a particular Service and form part of this Agreement.

3. The Services & License

Subject to the Agreement and your payment of applicable fees, Hodor grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services and Documentation for your internal business purposes during the term of your subscription. All rights not expressly granted are reserved by Hodor.

4. Accounts, Authorized Users & Responsibility

You are responsible for: (a) configuring your account and maintaining the confidentiality of credentials; (b) all activity that occurs under your account and by your Authorized Users; (c) ensuring your Authorized Users comply with the Agreement; and (d) promptly notifying us of any unauthorized access or use. You are liable for your Authorized Users' acts and omissions as if they were your own. We may require multi-factor authentication and may suspend accounts we reasonably believe to be compromised.

5. Account Security

You will use commercially reasonable measures to secure credentials and devices used to access the Services, will not share individual logins, and will promptly deactivate access for Authorized Users who leave your organization or no longer need access. You are responsible for the accuracy, quality, and legality of Customer Data and the means by which you acquired it.

6. Acceptable Use Policy

You will not, and will not permit any Authorized User or third party to: (a) use the Services in violation of any law or third-party right; (b) upload, store, or transmit unlawful, infringing, defamatory, obscene, or harmful material, or malware; (c) reverse engineer, decompile, or attempt to derive source code or underlying structure, except to the extent this restriction is prohibited by law; (d) copy, frame, resell, sublicense, rent, lease, or provide the Services to third parties except as expressly permitted; (e) use the Services to build or benchmark a competing product, or copy features or user interfaces; (f) interfere with or disrupt the integrity, security, or performance of the Services, or attempt to gain unauthorized access; (g) circumvent usage limits, rate limits, or access controls; (h) use automated means (scraping, bots) except through documented APIs within their limits; (i) use the Services to send unsolicited or unlawful communications in violation of the TCPA, CAN-SPAM, or state telemarketing/"Do-Not-Call" rules; or (j) use the Services to process the sensitive data categories restricted in Section 14 without our prior written agreement. We may suspend access to address a violation that poses a security, legal, or operational risk.

7. Customer Data; License to Us

As between the parties, you own and retain all right, title, and interest in Customer Data. You grant Hodor a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, display, and use Customer Data solely to: (a) provide, maintain, secure, and support the Services; (b) prevent or address technical or security issues and enforce the Agreement; (c) comply with law; and (d) improve and develop the Services using aggregated and de-identified data that does not identify you or any individual. You represent and warrant that you have all rights, consents, and lawful bases necessary to submit Customer Data and to grant this license.

8. Data Export & Deletion

During an active subscription you can export Customer Data through the Services' export tools. Following termination or expiration, we will make Customer Data available for export for 30 days, after which we may delete or de-identify it in the ordinary course, subject to residual copies in routine backups and any legal retention requirement. 

9. Fees, Billing & Taxes

Paid subscriptions are billed in advance on the plan and billing cycle you select and are payable in U.S. dollars. Except as expressly stated or required by law, fees are non-refundable and non-cancelable for the period paid, and quantities purchased cannot be decreased during a term. Fees are exclusive of taxes; you are responsible for all sales, use, VAT, and similar taxes (excluding taxes on our net income). You authorize us and our payment processors to charge your payment method for all fees. Overdue amounts may accrue interest at the lower of 1.5% per month or the maximum rate permitted by law, and we may suspend the Services for non-payment after notice. 

10. Auto-Renewal & Cancellation

Unless your Order states otherwise, subscriptions automatically renew for successive periods equal to the prior term at the then-current pricing, unless either party gives notice of non-renewal before the end of the current term. You may cancel or disable renewal from your account settings or by contacting us. Where required by law (e.g., California's Automatic Renewal Law and similar state statutes), we will provide renewal reminders and an accessible online cancellation method.

11. Free Trials, Betas & Previews

We may offer trials, free tiers, or beta/preview features. These are provided "AS IS," may be modified or discontinued at any time, may be less reliable than generally available features, and may be subject to additional terms. To the maximum extent permitted by law, our liability for trial and beta features is excluded. Feedback you provide is governed by Section 12.

12. Provider IP; Feedback

The Services, including all software, models, designs, text, and content (excluding Customer Data), and all intellectual-property rights therein, are and remain the exclusive property of Hodor and its licensors. If you provide suggestions, ideas, or feedback, you grant Hodor a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate it without restriction or obligation to you.

13. Confidentiality

Each party (as "Receiving Party") may access non-public information of the other ("Confidential Information"). The Receiving Party will use Confidential Information only to perform under the Agreement, will protect it with at least reasonable care, and will not disclose it except to personnel and advisors with a need to know who are bound by confidentiality. This does not apply to information that is public through no fault of the Receiving Party, independently developed, or rightfully received from a third party, or to disclosures required by law (with notice where permitted).

14. Restricted & Sensitive Data

Unless expressly agreed in a signed writing or permitted by the applicable Schedule, you will not use the Services to collect, store, or process: government-issued identifiers (e.g., Social Security numbers), full payment-card data outside our designated payment processor, protected health information subject to HIPAA, or other categories of sensitive personal information requiring heightened safeguards. You are responsible for determining whether the Services are appropriate for your data.

15. Third-Party Services & Integrations

The Services may interoperate with third-party products, data sources, or integrations that you choose to enable (e.g., mapping, email delivery, payment, calendar, or storage providers). Your use of those third-party services is governed by their terms, and Hodor is not responsible for third-party services, their availability, or their acts or omissions. Enabling an integration may authorize the exchange of Customer Data with that third party at your direction.

16. Service Levels, Availability & Support

We strive to keep the Services available and will provide support as described in the applicable plan or Documentation. Unless a separate written service-level agreement applies to your Order, the Services are provided without an uptime commitment, and scheduled maintenance, updates, and emergency maintenance may cause downtime. 

17. Changes to the Services

We continuously improve the Services and may add, modify, or discontinue features. We will not materially decrease the core functionality of a paid Service during your paid term without providing a reasonably comparable alternative or, where required, a pro-rated refund of prepaid, unused fees.

18. Suspension

We may suspend your or an Authorized User's access, in whole or in part, if: (a) required by law or to prevent harm; (b) your use poses a security or operational risk or violates Section 6; (c) your account is overdue; or (d) we reasonably suspect fraud or unauthorized use. Where practicable we will provide notice and an opportunity to cure. Suspension does not relieve you of payment obligations.

19. Term & Termination

The Agreement begins when you first accept it or use the Services and continues while you use the Services or have an active Order. Either party may terminate for the other's material breach not cured within 30 days after written notice. We may terminate or suspend immediately for your breach of Sections 6, 12, or 14, or for non-payment. On termination: your license and access end; you must stop using the Services and, if requested, destroy our Confidential Information; and accrued payment obligations survive.

20. Warranty Disclaimer

EXCEPT AS EXPRESSLY STATED IN A SIGNED WRITING, THE SERVICES, DOCUMENTATION, AND ALL RELATED MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, HODOR DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. HODOR DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR THAT DATA WILL NOT BE LOST OR CORRUPTED.

21. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY; AND (b) EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE AGREEMENT WILL NOT EXCEED THE AMOUNTS YOU PAID TO HODOR FOR THE APPLICABLE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND FORM THE BASIS OF THE BARGAIN. Some jurisdictions do not allow certain exclusions; in that case the exclusions apply to the maximum extent permitted. 

22. Indemnification

By you. You will defend, indemnify, and hold harmless Hodor and its affiliates from third-party claims, damages, and costs (including reasonable attorneys' fees) arising from: (a) Customer Data; (b) your use of the Services in violation of the Agreement or law; or (c) your violation of a third party's rights.

By us. We will defend you against third-party claims alleging that the Services, as provided and used in accordance with the Agreement, infringe a U.S. patent, copyright, or trademark, and will pay resulting damages finally awarded, subject to customary exclusions (e.g., Customer Data, combinations, modifications, or unauthorized use). If the Services are or may be enjoined, we may procure a right to continue, modify the Services, or terminate and refund prepaid, unused fees. This states our entire liability for infringement.

23. Governing Law & Venue

The Agreement is governed by the laws of the State of Florida, without regard to conflict-of-laws rules, and excluding the U.N. Convention on Contracts for the International Sale of Goods. Subject to Section 24, the state and federal courts located in Hillsborough County, Florida have exclusive jurisdiction, and each party consents to personal jurisdiction and venue there. 

24. Dispute Resolution; Arbitration & Class Waiver

Please read carefully — this affects how disputes are resolved. The parties will first attempt to resolve any dispute informally within 30 days of written notice. Any unresolved dispute arising out of or relating to the Agreement or the Services will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Hillsborough County, Florida, before a single arbitrator. Each party waives any right to a jury trial and to participate in a class, collective, consolidated, or representative action. Either party may bring an individual claim in small-claims court, and either party may seek injunctive or equitable relief in court for actual or threatened infringement or misuse of intellectual property or Confidential Information. 

25. DMCA / Copyright

We respond to notices of alleged copyright infringement. If you believe content on the Services infringes your copyright, send a notice with the information required by the DMCA to legal@hodorsolutions.com. We may remove allegedly infringing content and terminate repeat infringers.

26. Export Controls & Sanctions

You represent that you and your Authorized Users are not located in, and will not use or export the Services in violation of the laws of, any country or to any party subject to U.S. embargoes or sanctions, and that you will comply with all applicable U.S. export-control and sanctions laws.

27. International Use

The Services are intended for use by organizations and Authorized Users located in the United States, and Customer Data is stored and processed in the United States. If you or your Authorized Users access the Services from, or submit personal data of individuals located in, other jurisdictions, you are responsible for compliance with the laws of those jurisdictions, and you may not rely on the Services to meet requirements (such as GDPR or UK GDPR data-transfer mechanisms) that we do not expressly support. 

28. Publicity

We may identify you as a customer and use your name and logo in customer lists and marketing, consistent with any brand guidelines you provide. You may opt out by contacting us. 

29. Force Majeure

Neither party is liable for any delay or failure to perform (other than payment obligations) due to causes beyond its reasonable control, including acts of God, natural disasters, labor disputes, internet or utility failures, denial-of-service attacks, or governmental action.

30. Assignment

You may not assign or transfer the Agreement without our prior written consent, except to a successor in a merger, acquisition, or sale of substantially all assets that is not a competitor of Hodor and that assumes the Agreement. We may assign the Agreement to an affiliate or successor. Any prohibited assignment is void.

31. Notices

Notices to Hodor must be sent to legal@hodorsolutions.com and are effective on confirmed receipt. We may give notice to you by email to your account contact, by posting in the Services, or through the Documentation. It is your responsibility to keep your contact information current. 

32. Modifications to These Terms

We may update these Terms, the Privacy Policy, and the Schedules. For material changes, we will provide notice (for example, by email or an in-app notice) and, where appropriate, require you or your Authorized Users to re-accept the updated Agreement before continuing to use the Services. Non-material changes take effect on posting. The current version and its effective date are always available in the Services. Your continued use after the effective date constitutes acceptance.

33. Relationship; No Third-Party Beneficiaries

The parties are independent contractors; the Agreement creates no partnership, agency, or employment relationship. There are no third-party beneficiaries.

34. General

The Agreement — these Terms, the Privacy Policy, the applicable product Schedule(s), and your Order — is the entire agreement between the parties regarding the Services and supersedes all prior or contemporaneous agreements and communications. If any provision is held unenforceable, it will be limited or severed to the minimum extent necessary and the rest remains in effect. Our failure to enforce a provision is not a waiver. Section headings are for convenience only. In the event of a conflict, an applicable product Schedule controls over these Terms for that Service, and a signed Order controls over both for the subject matter it addresses. Provisions that by their nature should survive termination (including Sections 7–9, 12–14, 20–25, and 34) survive.