Privacy Policy

Hodor Solutions LLC

Last updated: July 13, 2026

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1. Who We Are & Scope

Hodor Solutions LLC ("Hodor," "we," "us") is a United States software company headquartered in Tampa, Florida. This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our products and services (the "Services") and our websites.

We handle personal information in two roles:

• As a service provider / processor for the personal information our customers upload about their own leads, contacts, vendors, employees, and signers ("Customer Data"). For that data, our customer is the business / controller and directs how it is used; if you are an individual whose data a customer processes, please contact that customer to exercise your rights, and see Section 12.
• As a business / controller for the account, billing, and usage information we collect about our customers, their Authorized Users, and website visitors.

2. Information We Collect

You provide:

• Account & profile: name, work email, phone, organization, role, and credentials.
• Billing: billing contact and, via our payment processor, payment-method details (we do not store full card numbers).
• Customer Data you submit: records you enter or import into the Services (leads, contacts, addresses, documents, financial records, vendor and signer details, notes, and related content).
• Communications: messages, support requests, and survey responses.

Collected automatically:

• Usage & device data: log data, IP address, browser and device identifiers, pages and features used, and actions taken.
• Location data: approximate or precise location associated with field activity, where your device provides it and where a Service uses it.
• Cookies & similar technologies: see Section 13.

From third parties:

• Integrations and data sources you connect (e.g., mapping, email, calendar, payment, or bank-connection providers), and service providers that help us operate.

3. Sources of Data

We collect information directly from you and your Authorized Users, automatically as the Services are used, from Customer Data your organization chooses to enter or import, and from third-party services you connect.

4. How We Use Information

We use personal information to: provide, operate, maintain, and secure the Services; authenticate users and manage accounts; process transactions and billing; provide customer support; monitor, analyze, and improve performance, reliability, and features; personalize and develop the Services; detect, prevent, and respond to fraud, abuse, and security incidents; send administrative and, where permitted, marketing communications; and comply with legal obligations and enforce our terms.

We do not sell personal information, we do not "share" it for cross-context behavioral advertising as those terms are defined under California law, and we do not use Customer Data to train models that are made available to other customers.

5. How We Share Information

We share personal information with:

• Service providers / sub-processors who process it on our behalf under contract (e.g., cloud hosting, email delivery, payment processing, error monitoring, analytics).
• Third-party integrations you enable, at your direction.
• Professional advisors and authorities where required by law, legal process, or to protect the rights, safety, and property of Hodor, our customers, or others.
• Corporate transactions — in connection with a merger, acquisition, financing, or sale of assets, with notice as required by law.

We do not sell or rent personal information. A current list of sub-processors is available on request. 

6. Where Information Is Stored

Personal information is stored and processed on infrastructure located in the United States. The Services are intended for U.S.-based organizations. If personal information of individuals outside the U.S. is submitted to the Services, it will be processed in the United States. 

7. How Long We Keep Information

We retain personal information for as long as needed to provide the Services, maintain your account, comply with legal, tax, accounting, and reporting obligations, resolve disputes, and enforce our agreements, then delete or de-identify it in the ordinary course, subject to routine backups. Customer Data is handled per the Terms of Service (export available for 30 days after termination). Retention periods vary by data type and purpose.

8. Security

We protect personal information with administrative, technical, and organizational safeguards designed to be appropriate to the risk, including encryption in transit and at rest, role-based access controls, tenant isolation, audit logging, and access monitoring. No method of transmission or storage is perfectly secure; we work to protect your information and to respond promptly to incidents, and we will notify affected parties of a personal-data breach as required by applicable law.

9. Your Choices

You can update account information in the Services, opt out of marketing emails via the unsubscribe link (we will still send service and transactional messages), and control cookies through your browser and our cookie settings where offered. You can also control device location permissions through your device settings.

10. Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, obtain a portable copy of, and limit certain uses of your personal information, and to appeal a denied request. For personal information we process on behalf of an organization (Customer Data), please direct requests to that organization, which controls that data; we will assist them as their service provider. To exercise rights for information we control, contact privacy@hodorsolutions.com. We will verify your request and respond within the timeframe required by applicable law, and we will not discriminate against you for exercising your rights.

11. California Privacy (CCPA/CPRA)

If you are a California resident, you have the right to know/access, delete, and correct personal information, to obtain a portable copy, and to opt out of "sale" or "sharing" and to limit use of sensitive personal information — we do not sell or share personal information, and we do not use or disclose sensitive personal information for purposes that require an opt-out. The categories of personal information we collect, our purposes, and the categories of recipients are described in Sections 2, 4, and 5. We retain information as described in Section 7. You may exercise rights via privacy@hodorsolutions.com, and you may use an authorized agent. 

12. Other U.S. State Privacy Laws

Residents of states with comprehensive privacy laws (including Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and others as they take effect) may have rights to access, correct, delete, obtain a copy of, and opt out of certain processing (targeted advertising, sale, and certain profiling) of their personal information, and to appeal. We honor these rights as applicable.

13. Cookies & Similar Technologies

We use strictly necessary cookies to operate the Services (for example, to keep you signed in and to secure sessions) and limited analytics to understand and improve usage. We do not use cross-context advertising cookies. Where required, we will present a cookie banner and honor your choices, including recognized opt-out preference signals.

14. Automated Decision-Making & AI

The Services may include features that rank, score, flag, or suggest based on Customer Data. We do not use these to make decisions that produce legal or similarly significant effects about an individual without a human in the loop, and we do not use third-party generative-AI providers to process Customer Data unless disclosed and contractually restricted from using it to train their models.

15. Children's Privacy

The Services are intended for business use and are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will delete it.

16. Third-Party Links & Services

The Services may link to or integrate with third-party sites and services that we do not control. Their privacy practices are governed by their own policies; we encourage you to review them.

17. Changes to This Policy

We may update this Policy from time to time. For material changes we will provide notice and, where appropriate, ask you to review the updated Policy. The current version and its effective date are always available in the Services.

18. Contact Us

Questions or requests: privacy@hodorsolutions.com.